Page 9 - Roswell Summer 2023 Brochure

REGISTRATION CAMP & PROGRAM REFUNDS

CAMP REFUNDS PROGRAM REFUNDS
REGISTRATION PERIOD RESIDENT REGISTRATION DATE OPEN REGISTRATION DATE

Summer 2023 March 6, 2023 March 13, 2023 • A minimum $10 handling fee will be charged on all • A minimum NON-REFUNDABLE $10 handling fee will be
refund requests. charged on all refund requests.
Fall Athletics 2023 March 6, 2023 March 13, 2023
Fall & Winter 2023 July 10, 2023 July 17, 2023 • Refund requests submitted more than 30 days prior • Any processing fees collected at the time of payment
to the start date of camp will receive a 100% refund, are not refundable.
Winter Athletics 2023 July 10, 2023 July 17, 2023 minus the $10 handling fee.

Spring Athletics 2024 October 2, 2023 October 9, 2023 • A $25 fee or 25% of the registration fee (whichever is
• Refund requests submitted 14-29 days prior to the less) will be charged if the refund request is received
start date of camp will receive a 50% refund, minus $10 less than seven (7) days prior to the first day of a
handling fee. program or during the tryout/evaluation period for
2 WAYS TO REGISTER SAVE YOUR FAVORITES youth athletic leagues.
• Camp transfer requests submitted more than 30 days
prior to the start of the program are dependent on • 50% of the registration fee will be charged if the refund
ONLINE REGISTRATION You can now mark your favorite programs, program availability. Camp transfers requested less request is received after the time limits set forth in
1 You can register online, 24 hours a day, at activities, and classes before registration begins! than 30 days prior to the start of the camp will not be above, but before the second meeting of the program.
www.roswellgov.com/register. You will need to create accepted. (The first practice is considered the second meeting for
an account before you can register online. Visit 1 Log into your account at athletic programs for which tryouts are required.)
www.roswellgov.com/NewRecAccount. www.roswellgov.com/register. • Refund/transfer requests submitted 13 days or less
prior to start date will not receive a refund or transfer. • No refunds will be issued after the second meeting of
There is a 3% processing fee on all credit card 2 Browse programs or use the search option for the program.
transactions, online and in-person. The department will more specific results. Once you find an activity
also accept eChecks for online payments with only a you are interested in, click the three dots all
$1.00 processing fee. the way to the right of the row. When the
options come up, select “Add to Wishlist.” EXCEPTIONS
IN-PERSON REGISTRATION
2 In-person registration is offered at Roswell City Hall, Suite To view all your favorites in your wishlist, click • Medical Issues: A letter from a licensed physician explaining participant’s physical reason for being unable to participate
100, 38 Hill Street, from 8 a.m. to 5 p.m. on the first day 3 the “My Account” tab at the top right-hand in the program or camp must accompany any refund request based on medical issues. Participants with medical requests
of registration (see dates above), numbers will be handed side of the screen and then select “Wishlist” meeting this criterion will receive an account credit for the time the participant is unable to participate in the program or
out starting at 8 a.m., and registration will begin at 9 a.m. under the “My Account” section. camp.

Those registering in person, may pay by cash, check, 4 Once registration is open, you may quickly • Unforeseen Circumstances: The Director, or his designee, may approve refunds for unforeseen emergency circumstances
or credit card (Visa, MasterCard, or American Express). and easily add your favorites to your cart by (i.e., death in family, hospitalizations, change in residency status, etc.) if notification is provided to the Department more
There is a 3% processing fee on all credit card viewing the “Wishlist” page and selecting the than 24 hours prior to the start of the program or camp.
transactions. “Add to Cart” option next to the activity.

PROGRAMS OR CAMPS CANCELED OR SUSPENDED BY THE RECREATION & PARKS DEPARTMENT

Program or class changes or cancellations initiated by the Department will not have a change fee.

When a program is suspended by the department, participants will receive a prorated credit or refund for instruction and supply
fees, based on the percentage of missed program time and supply fees not utilized, as determined by the Department.

• If a program has met less than 75% of the scheduled days and is canceled by the Department, participants will receive a
prorated credit or refund based on the percentage of the program completed and a refund of fees for supplies or uniforms
Please Note: You must be logged into your account to not distributed.
add to or view your wishlist. Adding an activity to your
wishlist is not the same thing as registering for the • If a program has met for 75% or more of the scheduled days and is canceled by the Department, the program will be
activity and will not guarantee your spot in the program. considered complete and no refunds will be processed.
The wishlist is simply a tool to organize the activities you
are interested in and to make the registration process
quicker and easier once registration opens.

WWW.ROSWELLGOV.COM/REGISTER
8 ROSWELL SUMMER BROCHURE 2023 ROSWELL SUMMER BROCHURE 2023 9